GForge Group Support
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Support at GForge Group is fulfilled by the same small team that engineered
your system, so you can be assured of getting the right answer - quickly.
Active support customers have a login to GForgeGroup.com, and see a list of entitlements, downloads, and a new knowledge base. |
 Create Demo Project Download GForge AS Overview Of New Features Integrations Support FAQ Change Log Video: New Features Overview PDF |
Basic Support Contracts include 1-2 named contacts, who may submit tickets to the GFG Support and Engineering team. Your local admins should create a support project and direct users to submit requests, defects and questions there. If the local admin is unable to handle the request, they can escalate it to the GFG Support Team.
Premium Support and Large Enterprise license customers have access to critical issue phone support, timely bug fixes and source code.
GFG Engineers can also manage your entire installation, from hosting high-availability systems to logging in and managing your servers, per SOW contract.